Privacy Policy

1. Information We Collect

Information You Provide Directly: When you create an account, place an order, contact us, or request an oracle reading, we collect your name, email address, billing and shipping information, order details, communication history, and any information you share to personalize your reading (such as birth date, time, and location).

Information Collected Automatically: We collect device information, IP address, browser type, operating system, referring URLs, and on-site activity through cookies and similar tracking technologies to improve performance and security.

2. How We Use Your Information

• Process and fulfill orders, including payment, shipping, and customer support.
• Deliver oracle readings and related services you request.
• Communicate about purchases, account updates, and support inquiries.
• Send marketing communications with your consent, with easy opt-out options.
• Analyze and improve website performance, user experience, and product offerings.
• Protect against fraud, abuse, and security threats.
• Comply with legal, regulatory, and tax obligations.

3. How We Share Your Information

Service Providers: We share information only as needed with trusted partners who support our operations: Stripe (payment processing), Printful (order fulfillment), Resend (transactional and marketing emails), and Netlify (website hosting).

Legal Requirements: We may disclose information to comply with applicable law, regulation, legal process, or governmental request, or to protect our rights, property, and safety.

Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We do not sell personal information.

4. Data Security

We use SSL/TLS encryption for data in transit, secure storage practices for data at rest, regular security audits, and restrict employee access to personal information to authorized personnel only. While we work to safeguard your information, no method of transmission or storage is completely secure.

5. Your Rights and Choices

• Request access to, correction of, or deletion of your personal information.
• Opt out of marketing emails at any time via unsubscribe links or by contacting us.
• Manage cookie preferences through your browser settings.
• Do Not Track signals: our site currently does not respond to DNT browser signals.
• Contact us at admin@lyrionatelier.com to exercise your rights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, enable essential site functionality, perform analytics, and deliver relevant advertising. You can control cookies through your browser settings, though disabling them may affect site functionality.

7. Third-Party Links

Our site may include links to third-party websites or services. We are not responsible for their content, practices, or privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from someone under 18, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other locations where our service providers operate. By using our services, you consent to these transfers.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Information that is no longer needed is securely deleted or anonymized.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will post the new effective date at the top of the policy. We encourage you to review this page regularly to stay informed.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Lyrion Atelier
Email: admin@lyrionatelier.com
We respond to privacy inquiries within 30 days.